Privacy Policy

At Mkango Capital, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

1.1 Personal Information

When you apply for a loan or use our services, we collect:

• Full name and date of birth
• National Registration Card (NRC) number
• Contact information (phone number, email address, residential address)
• Employment details (employer name, employee number, monthly salary)
• Bank account information
• Identification documents and photographs

1.2 Financial Information

• Income and salary information
• Bank statements and payslips
• Credit history and credit score
• Loan application and repayment history

1.3 Technical Information

• IP address and device information
• Browser type and version
• Usage data and activity logs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Loan Processing: To assess, approve, and disburse loans
• Identity Verification: To confirm your identity and prevent fraud
• Credit Assessment: To evaluate your creditworthiness and repayment capacity
• Communication: To send notifications about your loan status and account activities
• Compliance: To comply with legal and regulatory requirements
• Service Improvement: To enhance our products and services
• Marketing: To inform you about new products and services (with your consent)

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with:

• Credit Reference Bureaus: To assess creditworthiness and report loan performance
• Employers: To verify employment and salary details
• Payment Processors: To facilitate loan disbursement and repayment
• SMS and Email Services: To send notifications and communications
• Legal and Regulatory Authorities: When required by law

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information to comply with legal obligations, enforce our terms, or protect our rights and the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Limited access to personal information on a need-to-know basis

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Maintain accurate financial records
• Resolve disputes and enforce agreements

Typically, we retain loan-related information for at least 7 years after the loan is fully repaid or written off.

6. Your Rights

Under Zambian data protection laws, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Object: Object to processing of your information for certain purposes
• Restrict: Request restriction of processing in certain circumstances
• Data Portability: Receive your information in a structured, commonly used format
• Withdraw Consent: Withdraw consent for processing (where applicable)

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve user experience and functionality
• Analyze platform performance and usage patterns

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Zambia. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: privacy@mkangocapital.com
• Phone: +260 XXX XXX XXX
• Address: Mkango Capital, Lusaka, Zambia
• Data Protection Officer: dpo@mkangocapital.com